Shipping policy
PRE ORDERS
Orders containing pre-order items will be shipped once the pre-ordered products arrive and are ready to dispatch.
If you're also ordering ready-to-ship items and would like to receive them sooner, please place two separate orders.
UK
FREE delivery to the UK on orders £45+, 24hr Royal Mail Untracked.
For orders less than £45, shipping is £3.50.
Shipping takes 3-5 business days (we aim to get your orders out as quickly as possible, but as much as we may try to be, we are a small business, not Amazon so please bear that in mind 📦 You're always welcome to reach out via email if you have queries)
USA
FREE USA delivery on orders $250 GBP including duties
Orders under $250 - $25 Tracked Delivery
Rest of World
FREE International delivery on orders £100 GBP
Orders under £100 - £11.99 Tracked Delivery
EU orders under €150 ship with all taxes included. Please keep orders under this value (incl. postage) to avoid surprise fees.
WHAT YOU NEED TO KNOW - INTERNATIONAL ORDERS
Delivery timeframes are stated in business days. Orders placed before 2 PM GMT will be dispatched the same day. Any orders placed after this cut-off time will be processed the following business day. Orders placed after cut-off on Fridays and over the weekend will begin processing on Monday.
Please note that Smoothie London is not responsible for delays caused by couriers. While delays can happen, especially during peak seasons, the estimated delivery times provided are reliable and accurate in most cases. Additionally, pre-order items are subject to varying shipping times, which will be clearly stated at the time of purchase.
TAXES & DUTIES
Taxes are included in the price of our products for multiple countries, meaning no additional tax will be calculated at checkout. However, some orders may be subject to additional duties or customs fees, depending on the total value of your order and your country’s regulations. These fees are determined by local authorities and are out of our control. Smoothie London is not responsible for covering these fees. If you are unsure about customs duties in your country, please contact our team before placing your order.
UNCLAIMED OR REFUSED PARCELS
If a parcel is unclaimed or refused by the recipient, our couriers (such as Royal Mail) may attempt re-delivery. If they are unable to deliver or arrange re-delivery within their cut-off time, the parcel may be destroyed or abandoned by local authorities. In these cases, refunds will not be issued.
If we are able to have the parcel returned to us, any return costs will be the responsibility of the customer and will be deducted from the refund total.
AUTHORITY TO LEAVE SERVICE
Our courier partners may deliver your order using an Authority To Leave service, meaning the parcel can be left in a secure location if no one is available to sign for it. If this happens, Smoothie London is not responsible for lost or stolen parcels, and we will be unable to offer a refund or resend the order.
SHIPPING TO PO BOXES
We do not currently ship to PO Boxes or APO addresses for international orders. Please provide a residential or business address at checkout.
For any additional questions, please reach out to our team at support@smoothielondon.com.
Countries we ship to: Albania, Andorra, Argentina, Australia, Austria, Barbados, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Canada, Cayman Islands, China, Croatia, Cyprus, Czechia, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States
We can't predict exactly what the customs fees will be however we recommend ordering under €150 worth at a time to avoid higher fees.