Last updated 14 September 2026
Jewellery built to live on you should be backed like it. This page sets out exactly what our warranty covers, what it doesn't, and how to make a claim. It applies to every piece bought from smoothielondon.com or from Smoothie London directly.
The short version
| What | Which pieces | How long |
|---|---|---|
| Tarnishing of the metal | Implantium™ titanium and PureTone™ stainless steel | Lifetime - for as long as you own the piece |
| Stones coming loose or falling out | All pieces | 1 year from the day you receive it |
| Breakages in normal wear (posts, threads, hinges, clasps, chains) | All pieces | 1 year from the day you receive it |
| Plating wearing off | Gold-plated Implantium™ and PureTone™ pieces | 1 year from the day you receive it |
What we mean by tarnishing
Tarnishing means the metal itself discolouring, dulling or leaving a green mark on your skin. If an Implantium™ titanium or PureTone™ stainless steel piece ever does that, we will repair or replace it, however long you have had it.
Tarnishing does not mean surface scratches, dents or bending; plating wearing through to the metal beneath (that is covered separately for one year); or a build-up of skincare, perfume, sunscreen or hair products on the surface, which comes off with the cleaning steps in our care guide.
What is covered for one year
- A stone that comes loose or falls out during normal wear.
- A post, thread, hinge, clasp or chain that breaks or stops working during normal wear.
- Plating that wears through to the metal underneath during normal wear.
The year runs from the day your order is delivered. If we replace a piece under warranty, the replacement carries the remaining term of the original, not a new year.
What is not covered
- Accidental damage: pieces that have been dropped, crushed, bent, snagged or stood on.
- Loss or theft, including one earring from a pair, or a front or back that has come off and been lost.
- Scratches, dents and general wear that do not stop the piece working.
- Damage caused by misuse, or by contact with harsh chemicals, abrasives or cleaning products.
- Any piece that has been repaired, altered, resized or plated by anyone other than Smoothie London.
- Pieces bought second-hand or from anyone other than Smoothie London or an authorised stockist.
- Sizing: a piece that fits differently from how you expected is not a fault. Our sizing guidance is on every product page and our team is happy to help before you order.
- How a piece sits with your skin or piercing. The warranty covers the jewellery, not piercing outcomes; please read our care disclosures.
How to claim
- Email support@smoothielondon.com with your order number, the name of the piece, a short description of the problem and two or three clear photos.
- We will come back to you within two working days. We may ask you to send the piece to us so we can look at it; if the claim is valid we cover the return postage.
- If the claim is valid we will repair the piece or replace it with the same piece. If that piece is no longer made, we will offer a replacement of equal value from the current range. Which of these applies is our choice, and we will always tell you why.
The warranty is for the original purchaser and needs proof of purchase (your order number or confirmation email is enough). It cannot be transferred if you sell or give the piece away. Warranty replacements are exchanges, not refunds; our refund policy covers returns.
Your rights
This warranty is in addition to your legal rights as a consumer, including under the Consumer Rights Act 2015, and does not affect them. Nothing here limits our liability for anything the law says we cannot limit.
We may update this warranty from time to time. The version on this page on the day you receive your order is the one that applies to it.
Questions? support@smoothielondon.com.