These terms apply to all purchases made during the Smoothie London Black Friday “StackStorm” sale.
1. Sale Dates & Access
Early Access: 18 November, 3PM GMT
General Access: 18 November, 7PM GMT
Sale Ends: 1 December, 23:59 GMT
Discounts only apply during the stated period. We cannot retroactively apply sale prices.
2. Discounts & Pricing
Discounts will be automatically applied or shown at checkout unless stated otherwise.
The offers throughout the sale may include:
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25% off bestsellers
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35% off mid-sellers
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50% off outlet items
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60% off mystery bundles
Offers are subject to change at any time during the sale.
This may include pricing adjustments, stock changes, or new offers being added.
3. Free Gifts With Purchase (GWP)
A. Free Waterproof Hoops / Clickers(£70+ orders)
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Available while stock lasts
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Must be added to the cart at checkout when the option appears
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If the free gift was not manually redeemed at checkout, it will not be added to your order later. Please check it is added BEFORE placing your order.
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One free gift per qualifying order
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When stock is gone, the offer is removed automatically
B. Early Access Free Clickers
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First 100 early-access orders only
- Must be added to the cart at checkout when the option appears
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Returns of full orders must include the free gift
Free gifts are non-returnable, non-exchangeable, and cannot be swapped for credit or another item.
4. Returns Policy
A. Earrings
For hygiene reasons, all earrings are non-returnable and non-refundable, unless the item is faulty.
B. Mystery Bundles & Outlet Items
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Mystery Bundles are final sale
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Outlet items discounted at 50% off are final sale
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Final-sale items cannot be returned or exchanged
C. Faulty Items
If an item arrives damaged or defective, contact us within 48 hours of delivery with photos.
5. 90-Day Warranty
Your order is protected by a 90-day structural warranty covering:
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Clasps
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Posts
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Hinges
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Breakage
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Manufacturing defects
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Plating issues from normal wear
The warranty does not cover:
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Wrong sizing
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Personal taste
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Lost items
Eligible claims will be repaired, replaced, or refunded at our discretion.
6. Mystery Bundles
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Sold at 60% off RRP
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Items inside are a surprise and cannot be chosen or swapped
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No returns or exchanges unless an item is faulty
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Extremely limited stock
7. Shipping, Duties & Taxes
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Standard and express UK shipping available
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International shipping rates vary by location
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USA duties are included in pricing
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During the sale, shipping times may be longer than usual
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Shipping fees are non-refundable unless the item is faulty
8. Order Changes & Cancellations
During Black Friday, we cannot guarantee:
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Order cancellations
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Address changes
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Order combinations
Please double-check all details before checkout.
9. Discount Codes
During Black Friday:
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Affiliate discount codes are paused
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Welcome and referral codes may still apply
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Only one code can be used per order
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Codes cannot be applied after purchase
10. Stock Levels & Sellouts
Stock is limited.
Items in your cart are not reserved until checkout is completed.
When something sells out, it will not be restocked during the sale.
11. Errors & Omissions
If a pricing or technical error occurs, we may cancel the affected order and issue a refund.
12. Contact
Support is available during the sale but response times may be longer.
Email: support@smoothielondon.com